Business Continuity Plan

SecondMarket, Inc. has developed a Business Continuity Plan as to how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will need to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our Business Continuity Plan.

Contacting Us.

If, after a significant business disruption, you cannot contact us as you typically do at 212.668.5920 or support@secondmarket.com, you should call our alternative number, 917.209.2259, or go to our website at www.SecondMarket.com. If you cannot access us through either of those means, you should contact our clearing firm, Pershing, LLC Clearing Operations, at 888-367-2563 (option 4) or http://www.pershing.com. We can provide you instructions on details concerning:

  • Our emergency management procedures;
  • Providing clients of SecondMarket, Inc. prompt access to their funds and securities;
  • Client and firm asset protection;
  • Entering orders and processing trade-related cash and security transfer transactions for SecondMarket, Inc. and its clients;
  • Staffing requirements and employee communications;
  • Critical system resources and data recovery;
  • Network communications; and
  • Our continued business operations.

Our Business Continuity Plan

We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data back-up and recovery; all mission-critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternative physical location of employees; critical supplier, contractor, bank and counterparty impacts; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, Pershing, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firm has advised us that its objective is to restore its own operations, and be able to complete existing transactions and accept new transactions and payments within four hours. Your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions

Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located or the entire region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In case of a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within four hours. In case of a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 24 hours. In either situation, we plan to continue business, transfer operations to our clearing firm if necessary, and notify you through our website (www.SecondMarket.com) about how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers prompt access to their funds and securities.

For more information

If you have questions about our business continuity planning, you can contact us at 212.668.5920 or support@secondmarket.com.